Manager Sales & Service

As Manager Sales & Service, you will lead the growth and further professionalisation of Thetford’s business in the DACH region. You will take a hands-on role in managing sales, customer service and back-office operations while providing structure, coaching and day-to-day support to the team in Haan. You will take ownership of the commercial performance of the DACH region, including revenue, margin, market share, pricing discipline and forecasting. As part of Thetford’s European Sales & Marketing organisation and reporting to the Sales & Marketing Director Europe, you will lead the German subsidiary while working closely with your peer Sales Managers across Europe. As many of Thetford’s key customers operate across multiple markets, you will contribute to coordinated European account strategies, share customer and market intelligence and ensure a consistent Thetford approach across borders. You will also act as an important link between the DACH market and the European headquarters, working closely with Product Management, Marketing and other commercial functions, while bringing relevant market developments and customer insights into the wider European organisation.

In your first year, you will optimise the organisation, team structure and business processes. You will protect and further develop Thetford’s position with key accounts, increase customer share through the existing portfolio and new product introductions, and selectively identify new commercial opportunities.

After one year, you will have improved sales forecasting and introduced a more data-driven approach to performance management. You will maintain a strong customer-centric mindset and contribute to a carefree experience for partners and customers. In this way, you will make an important contribution to Thetford’s ambition.

Thetford enables travellers to enjoy the comfort of home wherever they go. Whether it concerns sanitation, refrigeration, cooking or maintenance, every solution is specifically designed for mobile use and developed around the realities of traveling by motorhome, caravan, boat or campervan. In this way, Thetford helps users travel more comfortably, intelligently and sustainably.

Until 2035,  Thetford strives to remain the leading supplier for the Global RV industry by delivering customers performing solutions and excellent and unparalleled services. Being flexible and demonstrating a deep understanding of their local customers’ requirements they are recognized for providing a high customer satisfaction.

Thetford combines the strength of an international market leader with the down-to-earth pace of a commercial sales and service organisation. You will work for a well-established brand with a global presence and products that customers have trusted for many years. Meanwhile, there is plenty of opportunity to build: stronger structures, closer collaboration, deeper customer relationships and further professionalisation.

The culture is entrepreneurial, customer-focused and direct. Taking ownership, recognising opportunities and accepting responsibility are all part of the way people work. As a leader, you stay close to both the team and day-to-day operations: you provide direction, set clear expectations and coach people to become more independent. At the same time, you are willing to roll up your sleeves and support with customer enquiries, quotations and operational challenges.

Given the broad scope of this role, you will further develop as both a people manager and commercial leader. You will strengthen your capabilities in team development, collaboration and translating commercial ambitions into tangible results. At the same time, you will deepen your expertise in key account management, market and portfolio management, CRM and service excellence. This will provide a strong foundation for Thetford Germany and support your progression towards broader commercial, regional or general management responsibilities.